How to use this. Steps reflect common operator problem-handling patterns and public Kamatera flows. Follow your live console labels; discover actual OS, services, and paths on your host before production changes.
Build a live cost ledger
Start from the calculator, but label display estimates (including ÷730 hourly) as non-invoice.
| Field | Record |
|---|---|
| Mode | Monthly or hourly |
| Shape | Type, vCPU, RAM, disk, DC |
| Traffic | Package + Asia 1 TB / unmetered conflicts to verify |
| Add-ons | Extended daily, Managed (~$50 seed), licenses |
| Trial | Start date, $100/1 server/1 TB, terminate-before-end |
| Type A rates | FAQ $0.00054/hr vs calculator/730 — both labeled |
Monthly vs hourly lifecycle
- Monthly: prepaid; FAQ emphasizes terminate before the 1st; cancel after the 1st still pays the current month; TOS: no refund for current prepaid month.
- Hourly: post-billed; terminate stops further usage charges; expect an invoice the following month for prior usage.
- Power-off: residual storage + IP—not a free pause.
- Disable Account: only with no active servers and no debt, via User Profile → Account Status.
- Suspension: failed card, insufficient deposit, or suspected fraud—update payment/deposit; no evasion tips.
Backup matrix — Extended daily, snapshots, images, exports
| Mechanism | Protects | Price evidence | Not sufficient when |
|---|---|---|---|
| Extended daily backup | Daily external copies; ~14 days | Storage-linked fee; calculator ≈ 0.5× storage line | Not free default; confirm restore process |
| Snapshots | Point-in-time Revert/Commit | List price UNKNOWN in captures | Not app-consistent alone |
| Images / clones | Rebuild / migrate | Billing beyond products above UNKNOWN | Not a substitute for DB dumps |
| App exports | n8n JSON+DB, WP files+DB, keys, model lists | Mandatory before terminate | Skipping export because snapshot exists |
Quiesce/cutoff → export → independent off-host copy → isolated restore proof → only then terminate.
CONTROL WRITES → FINAL EXPORT → VERIFY FINAL-CUTOFF RESTORE → TERMINATE → AUDIT
- Inventory all servers, disks, backups, IPs, managed add-ons, licenses.
- Freeze writers / define cutoff; take application-consistent exports; verify restore on a non-production target matching that cutoff.
- Terminate every billable server/add-on; confirm power-off leftovers are intentional or terminated.
- If leaving entirely: zero debt → Disable My Account; attribute vendor GDPR retention notes.
- Audit final invoice expectation (especially hourly lag), DNS/mail cutover, secret revocation, off-host archive location.
Never destroy before export. Never accept a restore proof older than the final synchronized state.
Refunds, TOS money rules, SLA claims
- TOS: no refund for current prepaid month; no partial refund on licenses/add-ons mid-cycle; prices may change—no invented price lock.
- Idle deposit: 2%/month after 6 months unused; deleted after 30 months (TOS)—attribute vendor text.
- SLA: 99.9% defined as up to 8 hours unavailability per service year; credit = one month of the failed service (cap US$5,000, once per 12 months); claim within 14 days; many exclusions. Not an AiXVPS performance guarantee.
- Dedicated refund FAQ was not captured (soft-404)—do not invent money-back windows beyond TOS/trial language.
Fit checks before you pay another month
Still need this DC/size/mode? Compare resize vs terminate+rebuild using live console rules (including any disk decrease limits). Recompose via the review; stand up a new host via setup; migrate apps with exports from n8n / AI.